Returns Policy

At Christina’s, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our flexible return and exchange options.

1. Return Eligibility

  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale items
  • Gift cards
  • Used or damaged items due to customer mishandling

3. Return Process

  1. Contact our customer service team at [email/contact] to initiate a return.
  2. Package the item securely, and include proof of purchase.
  3. Send the package to the return address provided by our team.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days, and the credit will be applied to your original payment method.

5. Exchanges

  • If you need to exchange an item, contact us within 30 days of purchase. We will guide you through the exchange process, based on stock availability.

6. Shipping Costs

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

7. Damaged or Defective Items

If you received a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or refund, at no additional cost to you.